Returns

Every painting here is a one-off. Photographs are honest but a screen is not a room, so if you have a question about size, colour, surface or framing, ask before you buy: write to [email protected] and you will get a straight answer, and more photographs if they help.

If it arrives damaged

Paintings ship framed and packed with care, with tracking but without transit insurance, which would add a great deal to the price of every painting. The carrier’s own, limited, liability for loss or damage is the only cover the shipment carries. If yours arrives damaged, email [email protected] within 7 days of delivery with photographs of the painting and of the packing it came in. Keep the painting and every piece of the packing exactly as they arrived, because the carrier may ask to inspect them. Do not send anything back unless the artist asks you to in writing. A package sent back unasked, whatever it contains, is not a claim and does not earn a refund.

The artist will take the claim up with the carrier and tell you what she can do. Any refund is at her discretion, and follows the carrier’s decision on the claim. A painting is unique, so there is nothing to replace it with.

If it is not what you expected

Paintings are not returnable. Once a painting has shipped the sale is final, and a painting cannot be sent back for a refund because it is not what you expected. That is why the questions above are worth asking first.

Before it ships

Changed your mind quickly? Email [email protected]. If the painting has not yet been packed and collected, you get the whole amount back, shipping included.

How refunds are paid

Refunds go back through Stripe to the card you paid with. Stripe releases them straight away; most banks show the money again within 5 to 10 business days.

Very occasionally a painting is bought in a gallery or in the studio at the same moment as someone buys it here. If that happens after your payment has gone through, your card is refunded in full automatically and the artist will write to you.

What is not covered

Commissions and paintings bought in person are arranged directly with the artist and are not covered by this page.